Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it: unworn, unused, with tags, and in its original packaging. You’ll also need to provide the receipt or proof of purchase.

To start a return, please contact us at info@mascatestore.com. Make sure to include your order number in the email.

Returns

We will notify you once we’ve received and inspected your return. If approved, you’ll be automatically refunded on your original payment method. Please remember it may take some time for your bank or credit card company to process and post the refund.